Privacy & Policy
Created: March 27, 2021
Children’s Online Privacy Protection Act
Our website (“Site” or “Website”) and the services that we offer through our mobile application (the “Mobile Application”) and/or the Site (collectively, the “Services”) are directed to the general public. We do not knowingly collect information from children under 13 years of age or have any reasonable grounds for believing that children under the age of 13 are accessing our Website or using our Services. If we learn that we have inadvertently collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 13, please contact us. Quebec residents under 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see the Quebec Residents section below for more information.
Types of Data We Collect
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. Our collection and processing of your information is based on different contexts: our performance of a contract, our obligations under law, our legitimate interest in conducting our business, protection of a natural person’s vital interests and/or upon your consent. THE INFORMATION WE COLLECT DEPENDS ON HOW YOU INTERACT WITH US. WE COLLECT INFORMATION ABOUT CUSTOMERS WHO PURCHASE SUBSCRIPTIONS TO USE OUR SERVICES AND ABOUT THOSE WHO VISIT OUR SITE. WE ALSO COLLECT INFORMATION ABOUT THOSE WHO USE OUR SERVICES ALTHOUGH WE COLLECT SUCH INFORMATION ON OUR CUSTOMER’S BEHALF. OUR CUSTOMERS USE OUR SERVICES TO, AMONG OTHER THINGS, MANAGE THEIR GUEST WAIT TIMES AND LINE POSITION AND TO PROVIDE RELATED NOTIFICATIONS. TO DO SO, OUR CUSTOMERS REQUEST AND COLLECT CERTAIN INFORMATION ABOUT GUESTS, USUALLY NAME, TELEPHONE NUMBER, AND/OR E-MAIL ADDRESS. OUR CUSTOMERS, HOWEVER, MAY REQUEST AND COLLECT ADDITIONAL INFORMATION FROM THEIR GUESTS. WE ARE NOT RESPONSIBLE FOR AND CANNOT CONTROL THE TYPES OF INFORMATION THAT OUR CUSTOMERS REQUEST AND COLLECT FROM THEIR GUESTS. WE COLLECT SUCH INFORMATION ON BEHALF OF OUR CUSTOMERS AND OUR CUSTOMERS’ COLLECTION AND USE OF SUCH INFORMATION IS GOVERNED BY THE CUSTOMERS’ RESPECTIVE PRIVACY POLICIES AND PROCEDURES. PLEASE CONTACT THAT CUSTOMER DIRECTLY WITH ANY QUESTIONS ABOUT HOW THAT CUSTOMER COLLECTS OR USES INFORMATION IT COLLECTS THROUGH THE SERVICES. Information You Provide to Us The information we collect on or through the Services, Site, and/or Mobile Application may include information you provide to us under the following circumstances: * We may collect Personal Information from you, such as your first and last name, e-mail and mailing address, phone and password when you create an account to log in to our Site or Mobile Application (“Account”). We also collect your IP address when you visit the Site and/or subscribe to the Services. * When you subscribe to the Services or Mobile Application our payment processor will collect all information necessary to complete the transaction for any paid subscription, including your name, credit card information, and billing information. * We retain information on your behalf, such as files and messages that you store using your Account. * If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply and evaluate your inquiry. * When you participate in one of our surveys, we may collect additional information that you provide. * When you post messages on the Site or on a social media site (“SMS”) where we have a page or presence (collectively “SMS Pages”), the information contained in your posting may be retained and/or republished on our Site and other users may be able to see them. * Quelines makes use of location-based data including city, region, and country for our Site and/or Mobile Application. If you choose not to allow Quelines to access your location, some or all functionality may not be available to you.
Information Collected via Technology
Use of Your Personal Information
Use of Non-Personal Information
Disclosure of Your Personal Information
Links to Third Party Websites
Security of Your Personal Information
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. While we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security. By using our Services, you acknowledge that you understand and agree to assume these risks. No “do not track” standard has been adopted to this day, and therefore Quelines does not use “do not track” signals. Please refer to our Security Policy for more information on the measures taken to secure the information on our platform. International Data Transfers When Quelines obtains personal information about you, we may process and store the information outside of the country in which you are located, including in the United States. The countries in which we process the information may not have the same data protection laws as the country in which you are located. You consent to having your personal data transferred to and processed in the United States. We rely upon a number of means to transfer Personal Information which is subject to the GDPR, including transfer of Personal Information to recipients that have entered into the European Commission approved contract for the transfer of personal data outside the European Economic Area.
Information We Collect
We collect certain information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (for the purposes of this section only, “personal information”). Personal information does not include publicly available information, such as deidentified or aggregate consumer information, or information excluded from the CCPA’s scope. The following is a list of all categories of personal information which we collect, or reasonably believe that our customers have collected through the Services from Quebec Residents, in the twelve (12) months prior to the effective date of this policy (each, a “Category”): * Identifiers. * Personal information categories listed in the Quebec Customer Records statute (Cal. Civ. Code § 1798.80(e)). * Commercial information. * Internet or other similar network activity. We obtain each Category directly from you or by way of collection through the Website, service providers and/or payment processors. We share each Category for a business purpose with service providers, payment processors, and other third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.
We may use or disclose the personal information we collect for one or more of the following purposes: (i) providing the Services, Site, and Web Application (including without limitation maintaining your account, processing and fulfilling orders, and administering surveys and contests); (ii) providing customer support; (iii) operating the Site and Web Application (including without limitation managing third party relationships and enabling usage of our service providers); (iv) communicating with you; (v) customizing the Site and Web Application; (vi) securing and protecting the Site and Web Application (including without limitation auditing, bug and fraud detection, debugging and repair of errors and the detection, protection and prosecution of security incidents or illegal activity); (vii) enforcing our terms and policies; (viii) complying with law; (ix) verifying your identity; and (x) other business purposes about which we may notify you from time to time.
In the preceding twelve (12) months, we have not sold personal information as that term is defined based on our understanding of the CCPA and its implementing regulations.
We do not discriminate against Quebec residents who exercise any of their rights described in this section.
Subject to certain exceptions and restrictions, the CCPA provides Quebec consumers the right to submit requests to a business which has collected their personal information: (i) to provide them with access to the specific pieces and categories of personal information collected by the business about such consumer, the categories of sources for such information, the business or commercial purposes for collecting such information, and the categories of third parties with which such information was shared; and (ii) to delete such personal information (each, a “Quebec Request”). We need certain types of information so that we can provide the Website to you. If you ask us to delete some or all of your information, you may no longer be able to access or use the Website. If you are a Quebec consumer, please follow the instructions in the “Access, Correction, Deletion” section above to submit Quebec Requests and note that you are a Quebec consumer when you do so. We do not track our customers over time and across third party websites to provide targeted advertising and therefore do not respond to Do Not Track (DNT) signals. Third parties that have content embedded on our websites such as a social feature may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited our Website from a certain IP address. Pursuant to Quebec Civil Code Section 1798.83(c)(2), we do not share your personal information with third parties for their direct marketing use. If you are a Quebec resident under the age of 18, and a registered user of any site where this policy is posted, Quebec Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to info@Quelines.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.